Understanding our cancellation and refund policy for your peace of mind
Last Updated: October 2025
Refund amounts based on cancellation timing
Minimal cancellation fee with maximum refund
Moderate cancellation fee applies
Half refund available
Significant cancellation fee
No refund available
To cancel your booking, you must notify us in writing via email to [email protected]. Verbal cancellations are not accepted. The cancellation date is determined by when we receive your written notice, not when you sent it. We will confirm receipt of your cancellation within 24 hours. Refunds will be processed within 14-21 business days of cancellation confirmation.
A 30% non-refundable deposit is required to confirm your booking. This deposit is subject to the cancellation policy outlined above. The remaining balance is due 60 days before departure. Failure to pay the balance on time may result in automatic cancellation with full deposit forfeiture.
If you need to reschedule rather than cancel, we offer flexible options. Rescheduling requests made more than 60 days before departure incur a 10% administrative fee. Your payment can be transferred to a new date within 12 months of the original booking. Rescheduling less than 60 days before departure is subject to standard cancellation fees plus rebooking charges.
In cases of force majeure (natural disasters, pandemics, war, government travel restrictions), we will work with you to reschedule your trip or provide credit for future travel. No cash refunds are provided in force majeure situations. Emergency cancellations due to serious illness or death in the family will be considered on a case-by-case basis with appropriate documentation.
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and evacuation. Insurance can protect you from cancellation fees in covered circumstances. Please review your insurance policy carefully to understand what is covered. Dream Team Adventure is not responsible for insurance claims or coverage disputes.
If Dream Team Adventure cancels your trip due to insufficient bookings (minimum 4 participants required), safety concerns, or operational reasons, you will receive a full refund of all payments made, or option to transfer to an alternative date. We are not liable for any additional costs you may have incurred (flights, visas, etc.). We will notify you at least 21 days before departure if cancellation is necessary.