Privacy Policy

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number, passport details) • Booking and payment information • Health and dietary requirements for trip planning • Emergency contact details • Communication preferences • Photos and testimonials you choose to share We also automatically collect certain information when you visit our website, including IP addresses, browser type, pages visited, and time spent on pages.

We use the information we collect to: • Process and manage your bookings • Communicate with you about your trips and our services • Provide customer support • Ensure your safety during adventures • Comply with legal and regulatory requirements • Improve our services and website • Send you marketing communications (with your consent) • Process payments and prevent fraud

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes: • Secure SSL encryption for data transmission • Restricted access to personal information • Regular security assessments • Secure payment processing through trusted providers • Staff training on data protection However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may share your information with: • Service providers (hotels, airlines, park authorities) necessary to fulfill your booking • Payment processors for transaction handling • Government authorities when required by law • Emergency services if necessary for your safety • Marketing partners (only with your explicit consent) We do not sell your personal information to third parties. All third parties are required to maintain the confidentiality of your information.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal requirements) • Opt-out of marketing communications at any time • Withdraw consent for data processing • Request a copy of your data in a portable format • Lodge a complaint with a data protection authority To exercise these rights, please contact us using the details provided below.

Our website uses cookies and similar tracking technologies to: • Remember your preferences • Analyze website traffic and usage patterns • Improve user experience • Enable certain website features You can control cookie settings through your browser. However, disabling cookies may affect website functionality. We use both session cookies (temporary) and persistent cookies (stored on your device).

We retain your personal information for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce our agreements • Maintain records for insurance and liability purposes Typically, we retain booking information for 7 years after your trip for accounting and legal purposes. Marketing information is retained until you opt-out.

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.